Frequently Asked Questions
Everything you need to know about ESR products and services.
What is the standard shipping time for ESR orders?
Most orders are processed within 24 hours. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-15 business days depending on your location.
Do ESR products come with a warranty?
Yes, all ESR electronic accessories come with a standard 12-month warranty. We also offer a Super-User program that can extend your warranty coverage for up to 24 months.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days for a full refund or exchange.
Are ESR screen protectors and cases compatible with wireless charging?
Absolutely. Our cases and screen protectors are designed specifically to be thin yet durable, ensuring full compatibility with Qi-certified wireless chargers and MagSafe technology.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.